Returns & Exchanges Policy

We want you to be happy with your order. Because of hygiene and product handling, Yovira Store accepts returns/exchanges only in these cases:

Wrong size

Defective or damaged item

Timeframe

Requests must be made within 14 days of delivery.

Exchanges (wrong size)

If the size is wrong, we offer an exchange (subject to stock availability). Contact us and we will guide you through the steps.

Defective or damaged items

If your order arrives damaged or defective, contact us within 48 hours of delivery and include:

Order number

Clear photos of the issue

We will arrange an exchange or another appropriate solution.

Items not eligible

We do not accept returns or exchanges for:

Items that have been worn, used, or show signs of wear

Issues reported after the 14-day window

Damage caused after delivery due to use, washing, or improper care

Return shipping

Return shipping instructions will be provided after your request is approved. Return shipping responsibilities may vary depending on the case (wrong size vs defect).

To start a request, email contact@yovira.store.